Charles Street West


Who are our Security Guards?

Our Security is provided through a company called Allied Universal, that trains guards for working in residential settings like ours.

Charles Street Security Contact

416 – 729 – 1592 (Main Number)
416 – 779 – 1683 (35 Charles St W)
416 – 709 – 5265 (30 Charles St W)

Security’s Role at Charles Street

security can help with

  • Removing intruders and assisting in emergencies such as fire or theft.
  • Accessing lockers and unit lockouts.
  • Performing wellness checks.
  • Reporting noise and smoking complaints.
  • After hours maintenance concerns.
  • Reminding residents to use their FOB key.

security cannot help with

  • Accepting and holding deliveries and packages.
  • Investigating parcel thefts.
  • Performing arrests.
  • Admitting guests or food delivery personnel

Security Staff Structure

  • There are 2-3 guards on duty, including a shift manager, 24/7.
  • If a guard is not in the booth at 30 Charles, they are responding to a call or on patrol.
  • The lobby booth at 35 Charles is the central hub for security staff. There is always a guard in this booth, monitoring site surveillance cameras, unless there is an emergency situation.

I’ve contacted Security – What happens next?

While Security can often tackle a situation in the moment, some situations are complex and ongoing, and Security is only one piece of the solution. Any incidents reported to Security gets recorded in a report that is filed with the Residence Office each morning, and followed up on as needed. If you have a question about a report, or would like to discuss an incident further (e.g. a noise or smoking complaint), please email

It’s important to remember Security are not an emergency service. In the event of an emergency, please call 911 or the appropriate services directly.