Charles Street
Apartment & Building Safety Features
Apartment Security
In any situation requiring immediate police, fire or ambulance response, please call 911. For any other security concern, such as trespassers, parking problems, vandalism, minor neighbour disputes, noise complaints, etc. Please call Housing Services during regular office hours or Security (416-729-1592) after hours.
Charles Street Security Contact
416 – 729 – 1592 (Main Number)
416 – 779 – 1683 (35 Charles St W)
416 – 709 – 5265 (30 Charles St W)
Balcony and Windows
- No articles of any description shall be hung from the windows, door, or balconies.
- Nothing shall be stored on the balconies.
- Barbecues are prohibited in the apartment or on the balcony.
- Do not throw any article from a window or balcony or remove any window screen or pane.
- Never remove a window guard. Window restrictors have been installed on your windows to ensure that they open no more than four inches. If window guards are not present, request them at the Housing Services Office.
Please ensure that children and pets are never left unsupervised on the balcony.
Car Security
The garage is patrolled daily by U of T Parking Services and Security. Garage lighting meets municipal standards but it is still recommend to exercise caution in the garage space as car theft is a common concern in the City of Toronto.
- Garage access key tags must be used when entering and exiting the parking garage;
- Do not allow cars to follow you into the garage – drive slowly;
- Always ensure your car doors are locked and your security system is on.
- Check the back seat of your car before getting into it.
Hallways & Common Spaces
- Children’s toys and other objects must never block corridors or stairwells.
- Do not place floor mats, baby strollers, tricycles, or bicycles outside your apartment doors. These are a fire hazard for all. If left in the hallway, staff will remove these items.
- Please be mindful of noise level when in the hallways.
Elevators
- Avoid overcrowding the elevator by complying with the TSSA capacity limit posted under the call buttons. Overcrowding causes automatic shutdown.
- For your safety, please do not rush through closing doors or insert hands, arms, or other objects between the doors to block them. Instead use the open and close buttons to operate them safely.
- Respect personal space by standing apart from others, face forward. To create more space for others, consider removing your backpack or bulky items.
- Stand clear of the doors while waiting for the elevator; allow people to exit first.
- Pay attention to the elevator direction before entering to save time and prevent unnecessary crowding.
- Ensure children are supervised while using the elevator. Jumping, bouncing or excessive movement causes automatic shutdown; residents may be held responsible for the cost of extraction ($300+).