Charles Street Community

Maintenance Information & Resources

From time to time, plumbing, appliances, or electrical hardware in your apartment may need repair. When this happens, you must inform the Residence Office of the required maintenance by filling out a Work Order online or at the Residence Office.

online Portal

Submit a Work Order on StarRez

StarRez is the online system is for submitting non-emergency maintenance requests. Repairs are normally completed within 48 hours of submitting the form, provided the parts are available.

Emergency Repairs

Maintenance emergencies are dealt with on a 24-hour basis. Non-emergency repairs are dealt with from 7:00 am to 11:30 pm daily (Statutory Holidays excepted).

During regular office hours, please contact the on-call maintenance technician directly. Should you be unable to reach a maintenance technician, please contact the Residence Office at 416-978-8304 or in-person located on the main floor of 35 Charles Street West, Suite 102.

Between 7:00 am and 9:00 am, and between 11:30 pm and 7:00 am, contact building security.

Charles Street Security Contact

416 – 729 – 1592 (Main Number)
416 – 779 – 1683 (35 Charles St W)
416 – 709 – 5265 (30 Charles St W)

The following are examples of what are deemed to be emergency maintenance calls:

  • Floods (other than those a resident can stop)
  • Loss of electrical power in a unit
  • Loss of heat in a unit
  • Water entering a unit
  • Parking garage door malfunction

Maintenance Technicians

Hours & Contact

35 Charles Street West

7:00am – 11:30pm
7 Days A Week

30 Charles Street West

8:30am – 4:45pm
Monday – Friday
4:45pm – 11:30pm
Monday – Friday


  • Alex | Monday to Friday: 7:00 AM – 3:30 PM
  • Jerry | Monday to Friday: 8:30 AM – 5:00 PM
  • Martin | Monday to Friday: 3:30 PM – 11:30 PM
  • Richard | Saturday & Sunday: 7:00 AM – 3:30 PM
  • Rodolfo | Saturday & Sunday: 3:00 PM – 11:30 PM

To reach an on-call Maintenance Technician between the hours of 7:00am – 8:30am Monday – Friday, or on Weekends, please contact 416-989-4426

Please be advised that the on-call Maintenance Technician should be contacted for emergency maintenance services only. Any requests for non-urgent service will be referred to the online maintenance portal for submission. 

In the event you cannot reach the ‘on-call’ Maintenance Technician, or for after hours calls, contact Security at 416-729-1592.


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