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Online Booking Portal for Recreation Room Temporarily Unavailable: Unfortunately, due to an issue with StarRez, our online booking portal for the Recreation Room is currently unavailable. We are working directly with our contacts at StarRez to try and resolve this issue as quickly as possible. | For more information, click here

Huron Sussex neighbourhood

huron-sussex community

Maintenance Information & Resources

Canlight Hall Corporation (formerly Samuel Property Management Ltd) has been engaged to provide property management services to the residential properties in the northwest quadrant of the St. George campus. They maintain an on-site office at 375 Huron Street

online portal

Submit a Work Order on Concierge Plus

Concierge Plus is the online portal for submitting requests for maintenance and repairs. To log in, type in your email address and the password “samuel”, then go to the “Service Request” page.

Please allow the property manager a reasonable amount of time to assess the request, prioritize, and address the problem.

Emergency Maintenance
& Repairs

The following are examples of what are deemed to be emergency maintenance calls:

  • Floods (other than those a resident can stop)
  • Loss of electrical power
  • Loss of heat
  • Loss of hot water

You can reach our Property Management Team by calling (647) 294-5741.


On-Site

Property Management Office

Canlight Hall Corporation (formerly Samuel Property Management) is appointed by the University of Toronto to provide property management services to our residential properties.

They maintain an on-site office at 375 Huron Street that is open from 9:00am to 5:00pm, Monday to Friday. You can reach the office by:

The office will respond to both emergency and non-emergency requests by Concierge Plus, email, telephone or walk-in, during business hours. We have staff on call after hours, seven days a week, for emergencies only. You can reach them by calling (647) 294-5741

Emails and Concierge Plus requests will not be responded to after hours.

We have every confidence that you will receive appropriate service and attention. If, however, your needs are not being
met, please feel free to contact the Faculty Housing Office, at (416) 946-5671 or by email at facultyadmissions.ufh@utoronto.ca


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