Charles Street
Plumbing
Report Problems Early
Water is a fundamental service, and if you experience problems with either hot or cold water supply from any faucet, submit a Work Order on StarRez and contact the Housing Services.
Plumbing issues often rise to the level of emergency maintenance. If you are experiencing clogged drains, lack of water pressure, leaking fixtures, or no water at all, please contact the on-call Maintenance Technician or Security (after hours) immediately for assistance.
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Resident Responsibilities
Residents may be responsible for plumbing maintenance expenses in the event of negligence or deliberate damage.
Products Labelled ‘Flushable’ or ‘Biodegradable’
Our plumbing infrastructure cannot support products labelled as ‘flushable’ or ‘biodegradable’, including, but not limited to kitty litter, wipes, etc. These products create major backups and, depending on the product, must be disposed of in the garbage or Green Bin, never the toilet or sink.
Prohibited Appliances
Your lease states that you are STRICTLY prohibited from having, installing and/or using any these of these appliances:
- Dishwashers
- Washing machines
- Dryers
- Bidets
Each unit’s plumbing is connected to several others, meaning any drain clog, or change in demand of the water supply will affect others in your building. When you use portable appliances you negatively impact every unit on your riser.
Negative Effects of Prohibited Appliances
Floods
Floods and sink overflow in neighbouring units.
Electrical
Loss
Electrical loss and damages due to the appliances’ large electrical load capacity.
Extreme
Temperatures
No hot or cold water in units on the same riser or extremely hot or freezing water in neighbouring units.
Residents are responsible for any repair costs if damage occurs.
If you are found to be storing one of these appliances in your apartment, you will need to remove it immediately, with your unit being subject to inspection to confirm its removal. Repeated presence or use of appliances may result in eviction for interfering with others’ enjoyment of their apartments and/or for causing damage to your apartment or others.
Keep Your Drains Clear
We continue to experience a high number of blocked sinks and drain lines in the apartments units. Our plumbing contractor has identified food waste and cooking grease/oil as the causes of these issues. A blocked or clogged kitchen drain line can cause kitchen sink backups and floods in individual units.
Please do not put any food waste, food scraps, or cooking grease or oil down your kitchen sink drains. Food waste and scraps go in the Green Bin. Grease and oil should be put in a re-sealable metal or plastic container and disposed of with other household garbage, down the garbage chute.
To help keep your drains clear, consider regularly pouring a tablespoon of baking soda followed kettle of boiling water down the kitchen sink. Purchase a plunger for minor clogs and do not flush anything other than toilet paper.