Upcoming StarRez Portal System Outage: Sept. 24-27  

We are writing to inform you of a planned system outage of the StarRez system for system upgrades, affecting the StarRez Portal. During this time, you will be unable to access the system to submit maintenance work orders or make recreation room bookings.  

Please review the detailed outage schedule and guidelines for submitting urgent maintenance requests and time-sensitive recreation room bookings below.  

StarRez Outage Schedule:  

StarRez Portal: Unavailable from Tuesday, September 24 at 12:00 am to Friday, September 27 at 10:00 am.  

Maintenance Work Orders:  

During the outage, we kindly ask that you only submit urgent maintenance requests to the Residence Office through email, telephone, or by visiting the Residence Office in person. You may also contact the on-call maintenance technician directly.  

Examples of urgent maintenance issues include:  

• No water    

• Major leaks or flooding  

• Plugged toilets or drains  

• No power, or electrical hazards  

• Broken appliances essential for daily living (e.g., fridge, stove)  

Recreation Room Bookings:  

If you need to make a time-sensitive recreation room booking during the outage period, please contact the Residence Office by phone, email, or visit the Residence Office in person.  

When sending an email for either maintenance or a recreation room booking, please ensure that you include your building number and unit number in the subject line or within the email itself.  

We appreciate your patience and understanding during this system maintenance. Please feel free to reach out to the Residence Office if you have any questions. 

Items in Hallways

With fall quickly approaching, we would like to remind residents that no items should be left in the hallways outside their units. This includes decor, such as pumpkins and door mats, as well as strollers, shoes, and all other items.

As per the Ontario Fire Code, all hallways are fire exits and these items pose a safety concern by creating an obstruction that may impede residents’ ability to safely exit the building as well as emergency personnel’s ability to respond. Beyond safety concerns, leaving items in the hall creates pest issues, prevents proper cleaning of public areas, and leaves residents vulnerable to theft. 

Please help keep our community safe and tidy by bringing your items inside! 

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