Property Management Reminders for Fall

Now that the days are getting shorter and cooler, it is important to remember that:

• Heating and thermostat issues can be reported to the Property Management staff on Concierge Plus.  
• When operating your windows, you must unlock the latches on top of the windows first. Please do not force the windows open. If you require assistance, please contact our Property Management staff on Concierge Plus.
• Outdoor and vestibule lights should be left on at night. This is a security measure and helps discourage animals from building nests on our property.

Submit Maintenance Requests on Concierge Plus  

As a reminder, Concierge Plus is the online portal for submitting requests for maintenance and repairs. To log in, type in your email address and the password “samuel”, then go to the “Service Request” page. Please allow the Property Manager a reasonable amount of time to assess the request, prioritize, and address the problem. If you require assistance using Concierge Plus, please contact the Faculty Housing office on facultyadmissions.ufh@utoronto.ca 

For emergency maintenance and repairs, such as:  

• Floods (other than those a resident can stop)  
• Loss of electrical power  
• Loss of heat  
• Loss of hot water.  

You can reach our Property Management Team by calling 647-294-5741.

Safety and Security Reminders

Take care to lock your unit’s doors and windows when absent from your unit and remember to do the same before walking away from your vehicle.

If you should notice any strange or questionable activity please alert the property management team at 647-294-5741 and Campus Security at 416-978-2323.  

If you see a crime in progress, call 911.

Report Nesting Wildlife

If you happen to notice any of the neighbourhood’s wildlife nesting in the exterior of your house, kindly inform the property management team.

Allowing animals to nest can damage the house and may lead to animals entering your home.

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