April 29, 2024 | Charles Street Major Project Updates

2024 Elevator Modernization Ambassador Position

Application Information  

It is important that you read all the information provided in the application package prior to completing and submitting your application. A complete application package includes:


A individual will be sought to assist the Building Operations team in their efforts to stay connected to the broader University Family Housing community while the building elevators undergo modernization. The employment contract begins May 11th and continues through November 8th 2024.

Applicants must be legally eligible to work in Ontario, and currently reside in either 30 or 35 Charles Street West. Furthermore, applicants must still be living in either building at the end of the contract term. Preference will be given to those who have lived in University Family Housing for more than one year.

Strong interpersonal skills and customer service experience are preferred.

Application Submission  

To apply for the position, you must submit/complete the following:

  1. A .pdf of a current resume (max. two pages);
  2. Complete the online application form (which will automatically be submitted to the Assistant Manager, Building Operations & Services) available here.

Resumes should be submitted in one email as .pdf files, labelled with the applicants last name, first initial and type of file (e.g. smithjresume). The online application will be submitted automatically but must be completed before the deadline. Late applications will not be considered. Please submit all documents to:

  • Vithusan Ranjan – Assistant Manager, Building Operations & Services
  • Email: Vithu.ranjan@utoronto.ca  

Deadline for all submissions: Friday May 3rd, 2024


Only applicants selected for an interview will be contacted. Candidates will be emailed to set an interview time. First-round interviews will be held virtually via Microsoft teams (or an alternative video conferencing service) between 10am-2pm (subject to change). Successful applicants will be contacted following the interview and internal review of their candidacy.


If you have any questions, please email vithu.ranjan@utoronto.ca

2024 Elevator Ambassador Job Description 

We will be hiring (1) Elevator Modernization Ambassadors to support access to the 30 Charles building during the elevator modernization project.

General Roles and Responsibilities   

  • Greeting residents in the lobby and providing information to assist with ease of access to the building during the elevator modernization. This includes providing directions to nearby stairwells, providing information on times to use the elevator where there is less demand, and any modernization updates we would like to share.  
  • Provide a welcoming attitude that can ease any frustrations from residents due to the longer wait times. 
  • Assist with managing crowds in the lobby during times of peak elevator usage. Ensure paths are open for residents who are leaving the building. Create waiting lines for elevators if required.  
  • Perform daily walkthrough of all floors, especially the 2nd floor, and speak with any residents who may have been waiting long on their floor for an elevator to come. Advise where the stairs are and provide that as an option to leave the building. 
  • Oversee move-in & move-outs. Ensure the service elevator is taken off service as soon as the move is complete. Provide information to waiting residents when moves are happening and advise them when they are expected to be completed.  
  • Listen to resident concerns and feedback. Take notes and share with Building Operations 

Conditions and Hours of Employment   

  • Employment term is for a maximum of 6 months with option for renewal. Variable hours of work. Staff to work on a rotational schedule.  
  • Monday – Friday 3:00pm – 7:00pm 
  • Weekends & Holidays 12:00pm – 4:00pm 
  • Staff to report to Building Operations staff. (On-call Junior Operations Coordinators & Assistant Manager, Building Operations & Services) 
  • Prolonged periods of standing and walking 

Rate of Pay