Maintenance and Operations Updates

30 Charles – Elevator Outages

Operations staff would like to acknowledge recent elevator outages at 30 Charles Street West, and apologize for the inconvenience to the residents of the building.

Service response times from our provider have been slow and Operations staff are working with the provider to ensure quicker response times, especially outside of business hours.

It is important to note that the majority of the elevator outages have been linked to car overcrowding and car door sensor damage. We ask that residents do not overcrowd elevator cars, especially when other cars are already offline, as this will cause further breakdowns of the equipment. Moreover, residents must not use bicycles, strollers and other objects to stop closing elevator car doors. This will cause the doors to jam and leave the car inoperable.

30 Charles – Unplanned water service interruption March 31, 2025

Operations and Maintenance staff were made aware of a water service interruption affecting all units at 30 Charles Street West, the morning of March 31st, 2025.

Following immediate investigation, it was discovered that the Facilities & Services Building Engineers had shutdown the service. This was done in error and service was immediately restored. Operations staff have spoken with the engineering team and advised them of appropriate protocol for service interruptions.

The engineers committed to ensuring an error like this will not happen again.

We would like to apologize to the residents for the inconvenience.

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