Become a Charles Street Residence Advisor! A position on the 2024-2025 Residence Advisor team has opened and we’re looking for an eager Charles Street student resident to join the team! If you are a University Family Housing resident that is a full-time U of T student, you are eligible to be a Residence Advisor (RA). The RA work term is from February 1, 2025, to July 31, 2025. Learn more and apply on our website by January 10, 2025, at 4:00pm. 

 

Charles Street Community

Maintenance Information & Resources

From time to time, plumbing, appliances, or electrical hardware in your apartment may need repair. When this happens, you must inform the Residence Office of the required maintenance by filling out a Work Order online or at the Residence Office.

online Portal

Submit a Work Order on StarRez

StarRez is the online system is for submitting non-emergency maintenance requests. Repairs are normally completed within 48 hours of submitting the form, provided the parts are available.

Submit a Request

Emergency Repairs

Maintenance emergencies are dealt with on a 24-hour basis. Non-emergency repairs are dealt with from 7:00 am to 11:30 pm daily (Statutory Holidays excepted).

During regular office hours, please contact the on-call maintenance technician directly. Should you be unable to reach a maintenance technician, please contact the Residence Office at 416-978-8304 or in-person located on the main floor of 35 Charles Street West, Suite 102.

Between 11:30 pm and 7:00 am please contact building security.

Charles Street Security Contact

416 – 729 – 1592 (Main Number)
416 – 779 – 1683 (35 Charles St W)
416 – 709 – 5265 (30 Charles St W)

The following are examples of what are deemed to be emergency maintenance calls:

  • Floods (other than those a resident can stop)
  • Loss of electrical power in a unit
  • Loss of heat in a unit
  • Water entering a unit
  • Parking garage door malfunction

Maintenance Technicians

Hours & Contact

35 Charles Street West

416-989-4426
7:00am – 11:30pm
7 Days A Week

30 Charles Street West

647-321-7527
8:30am – 4:45pm
Monday – Friday
437-332-2524
4:45pm – 11:30pm
Monday – Friday

Technicians

  • Richard | Monday to Friday: 7:00 AM – 3:30 PM 
  • Jerry | Monday to Friday: 8:30 AM – 5:00 PM
  • Ravindran | Monday to Friday: 3:30 PM – 11:30 PM
  • Paul | Saturday & Sunday: 7:00 AM – 3:30 PM
  • Rodolfo | Saturday & Sunday: 3:00 PM – 11:30 PM

To reach an on-call Maintenance Technician between the hours of 7:00am – 8:30am Monday – Friday, or on Weekends, please contact 416-989-4426

Please be advised that the on-call Maintenance Technician should be contacted for emergency maintenance services only. Any requests for non-urgent service will be referred to the online maintenance portal for submission. 

In the event you cannot reach the ‘on-call’ Maintenance Technician, or for after hours calls, contact Security at 416-729-1592.

 

Maintenance Resources

Check out the following resources on taking care of your home at Charles Street.

Facilities

Information about the Charles Street facilities, including the laundry rooms, garbage & recycling, and common spaces.

Pest Control

Information about keeping pests at bay in your apartment.

Everyday Maintenance

Information on everyday items like appliances, electrical, plumbing, and more.

Safety & Security

Information on safety rules and regulations at Charles Street.

didn’t find what you were looking for?

Browse the Charles Street Resource Library

Take me there