Dear Residents,  

We are writing to follow up on the concerns that have been raised regarding the on-going elevator modernization project at 30 Charles as well as several mechanical issues with the elevators in both buildings.  

Currently, at 30 Charles, Car 3 is offline awaiting a replacement part, and Car 4 is offline for the ongoing elevator modernization. All elevators at 35 Charles are operational.  

We thank residents for their patience with the on-going repairs as well as the elevator modernization work at 30 Charles. Regarding the Car 3 repairs, our elevator provider, TKE, anticipated they would receive and install the necessary part early this week, but parts supplier delays have prevented this. We have asked that they do whatever they can to speed up the repair, including sourcing the part from an alternate supplier or pulling the part from Car 4, which is still under modernization.  

Operations is also actively working with the provider to ensure quicker service response times, particularly outside of business hours, and the completion of the modernization work, which has extended well beyond the March completion date due to provider delays.  

We recognize that having an elevator offline at 30 Charles due to the elevator modernization often results in overcrowding in those elevators that are available. More frequent breakdowns at 30 Charles compared to 35 Charles reflect both overcrowding due to the reduced number of cars operating and the larger size of the building but are not indicative of the equipment being installed, which is the same at 30 and 35 Charles.  

We continue to ask that residents respect the occupancy limits posted inside the elevator and refrain from using bicycles, strollers, and other objects to prevent the doors from closing. These actions are clearly identifiable in elevator service reports and have resulted in elevator breakdowns in both buildings that impact travel times for the whole community. Waiting for the next elevator when it is full helps keep our elevators operating as smoothly as possible during this challenging time. 

UFH is committed to getting the repairs and modernization work finalized as quickly as possible and will continue to communicate the urgency of these matters and their negative impact on residents to the provider.  

Further updates will be actively communicated to residents as they arise. Residents are also encouraged to check the dedicated page on our website for this project, which includes a weekly elevator bookings schedule to give residents as much notice as possible of increased travel times.  

Sincerely,  

Building Operations 

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